Return Policy

1. About Cancellation

We accept order cancellation before the product is shipped or manufactured. If you need to cancel an order, please contact us (e-mail: support@aushauz.ee) and you will receive a full refund after the order is canceled. We cannot cancel an order if the product has already been shipped.

2. About Returns

(2.1) Returns for product quality problems

Measures you need to take

Please check your parcel within 7 natural days after you receive the parcel whether there are damaged, lost, wrong and other items, if there are, please provide your order number, parcel damaged, lost, wrong items of the photos or videos within 7 natural days, contact us (e-mail: support@aushauz.ee).

How to return an item

Pack your item(s) and attach a packing list or instructions which should include the order name, phone number, e-mail address and order number (if any). Write down the reason for your return. Then contact us(e-mail: support@aushauz.ee) for the return address and choose a local courier for the return.(Note: Please do not return it in the name of your company and the value of the package is declared, it can not be more than €150).

Who pays the return shipping fee

If your product arrives damaged, or sent to you in error, please contact us as soon as possible(e-mail: support@aushauz.ee), we will reply to your e-mail within 24 hours, we will provide further explanation and cover the return shipping cost.

Refund amount

We will make a full refund according to the amount you paid for the order, usually, we will make the refund for you within 3 working days after we receive the returned package, we will notify you by email after the refund is made, due to the working hours of local financial institutions or banks, there may be a delay in the arrival of the payment for 1-3 working days.

(2.2) Return without explanation (right of refusal)

In accordance with the Consumer Protection Act and EU Directive 2011/83/EU, you have the right to withdraw from a purchase within 14 days of receiving the goods without giving any reason.

To exercise this right, you must send us a withdrawal statement by e-mail to: support@aushauz.ee.

Sample statement:

— Recipient: support@aushauz.ee

— I hereby notify that I wish to withdraw from the contract of sale of the following goods: [name of goods]

— Order placement date:

— Receipt date:

— Buyer's name:

— Buyer's address:

— Order number (if any):

— E-mail address:

— Date of submission of the statement:

After sending the statement, the goods must be returned within 14 days. The returned goods must be in their original packaging, without signs of use, with tags, packaging and all accompanying elements (including gifts).

Return shipping costs for unexcused returns are the responsibility of the buyer.

Refunds will be made no later than 14 days after we receive the returned item or confirm that it has been shipped (whichever comes first). Refunds will be made using the same payment method used when ordering, unless otherwise agreed.

3. About Exchange

What problems can be exchanged

1. The product you purchased is damaged after 7 natural days of signing for it, but the time of signing for it is not more than 30 natural days (damage not caused by human factors)

2. We delivered the wrong product

3.Missing parts or accessories

How to exchange

Pack your item(s) and attach a packing list or instructions which should include the order name, phone number, e-mail address and order number (if any). Write down the reason for your return. Then contact us (e-mail: support@aushauz.ee) for the return address and choose a local courier to return it, (Note: Please do not return it in the name of your company and the value of the package is declared, it can't be more than €150). Within 3 working days after we receive the parcel, we will arrange for a new parcel to be sent and notify you via email.

Who pays the shipping cost for exchanges

We will cover all shipping costs for exchanges due to the above reasons.

Note: For customized products or orders, returns and exchanges are not supported, only repairs.

4. About Warranty

We provide 2 years warranty service, within 2 years after you sign for the purchase of goods, if there is damage or performance failure caused by non-human factors, we will provide you with free repair services or bear the repair costs. Transportation costs incurred during the repair process will be borne by us.

Note: Please back up your personal data in advance before sending it for repair or shipping it for repair. The repair process may result in the loss of your personal data, and AusHauz is not responsible for any damage or loss of personal data during the repair process.

Non-Free Returns and Warranty

The following cases are not covered by free return and warranty:

1. exceeding the warranty expiration date;

2. damage caused by not using, maintaining or storing the product in accordance with the product instruction manual;

3. Damage caused by disassembly by maintenance personnel during the non-warranty period;

4. Damage caused by man-made reasons;

5. Damage caused by force majeure factors;

6. Beyond the normal conditions of use, forced use caused by product failure or damage;

7. Other non-product design, manufacturing, quality and other issues caused by failure and damage.

In the case of the above, the user has to pay for the maintenance costs.

If you have any other questions, please contact us at support@aushauz.ee.